It’s hard to fit everything in. Here are some tips for creating the perfect family outing with your kids.
Important Guest Information Please be sure to visit our Planning Your Visit page and FAQs
Before you visit
1. Online booking is available
Click here to book your tickets for a day visit in advance . Booking in advance will not only help you get the best deal but also ensure that you can visit on your chosen day.
Annual members and guests who have pre-paid tickets (such as adoptions or agent tickets) don’t need to book. All tickets are non-refundable, and they cannot be transferred.
Before booking, please ensure that you have entered the correct date and number of guests.
2. Download your Goodies
Download the Marwell Zoo App from the App Store or Google Play. It contains extra animal facts, animal feeding times*, useful wayfinding features and offers*.
The zoo has free Wi-Fi “PUBLIC” all over the place, so your data won’t be eaten up. The battery life is also not affected.
*Subject availability
3. Bring your credit or debit card
We only accept card payments and would appreciate it if you could use contactless payment (up to PS100) whenever possible.
4. Check the weather
Our indoor space is limited as we are an outdoor attraction. Check the weather forecast before booking, and dress appropriately. Rainy day tips: Check them out!
You can always return later if you don’t see any animals. They could be in their den or resting under a tree. You will not regret the wait.
5. Browse our catering menus or bring a picnic.
Our outdoor catering outlets, including Cafe Graze and the Coffee Shop, are now open. You can find out more about the seasonality of some outlets here.
Bring your food to the park. There are plenty of picnic tables.
Do You Have Any Other Questions?
Plan your visit using our website or…
Visit our FAQ page
On The Day
1. Parking
Our large car park is located just a few steps from the entrances. Please do not leave animals in your vehicle. We contact the police when we find animals in cars.
Please share the car or leave the car at home.
Parking can be difficult to find when it is especially busy, such as during sunny bank holidays. For more information, please visit our homepage and our Planning Your Visit section.
2. New Arrivals
The latest arrivals of animals are displayed on the board located opposite the membership area. Marwell News Bites will keep you up to date with the latest news at the zoo. Follow us on Instagram, Twitter and Facebook for the latest news.
3. Plan your trip using a guidebook
Priority number one. Purchase our guidebook with maps and facts from the admissions desk. You will learn more about our exotic and endangered species and discover some surprising facts along the way.
4. Take your time
Imagine Marwell Zoo as a walking safari. You’ll want to spend 4-5 hours exploring the 140 acres of parkland, trying to observe our animals in their natural habitat as you stroll around.
You may not see them right away. They could be in their den or resting under a tree. The wait will be well worth it.
Please note that as we near closing time, some of our indoor spaces are gradually closing to ensure the safety and comfort of our animals. These include our semi-aquatic mammal houses, where you can view our pygmy Hippo.
5. Enjoy a late or early lunch
Our cafes are often busy on busy days. We recommend eating early or late to avoid the queues.
6. Let your child go wild!
In any of our five adventure play areas.
7. Guests with disabilities
We welcome guests with accessibility needs and their carers and helpers. The Gift Shop has a limited number of manual chairs available for hire. Booking information can be found on our accessibility page.
All of our toilets are equipped with disabled cubicles. For guests with extreme accessibility needs, we offer a Changing Places facility near the snow leopards that is accessible with a radar key.
We do not allow access in certain areas due to the sensitive nature of our animals. For more information, please visit our accessibility page.
8. We’re always here to help
Our team is always happy to assist you with any questions. Our team will treat you with respect and courtesy. In return, we ask that you be patient and show respect to our staff and other guests. We are a family-oriented attraction and have zero tolerance for abusive behaviour.
